Terms & Conditions

Terms of Use




In this document the following words shall have the meaning set out unless the context requires otherwise:
1.1 “Booking Fee” means the non-refundable fee charged by Panache Parties and payable by the User for every Ticket sold. The Booking Fee is set as percentage of the Price of a Ticket and will be made known to the User when the User places an order for the Ticket;
1.2 “Event Date” means the date specified by an Event Promoter as being the date on which the Event shall take place;
1.3 “Event Listing” means any event which is being promoted by an Event Promoter and which the Event Promoter wishes to be so promoted on the Site;
1.4 “Event Promoter” means Panache Parties who is either organising or promoting the Event or otherwise responsible for the Event;
1.5 “Event” means any gathering being promoted by the Event Promoter and listed as an Event Listing on the Site;
1.6 “Privacy Policy” refers to the document which sets out how Panache Parties  will use information supplied by the Event Promoter and the User;
1.7 “Site” means this website,www.panacheparties.co.uk
1.8 “Terms” means these terms and conditions, the Event Promoter Terms and Conditions, the Privacy Policy and any other documents referred to in any of the forgoing documents;
1.9 “Tickets” means all electronic tickets issued by Panache Parties which may be used to gain access to an Event. Unless otherwise specified, all Tickets issued on the Site shall be electronic tickets/ “e-tickets” and shall be delivered by email to the User;
1.10 “User” means any person who visits or uses the Site;
1.11 Panache Parties is the  Promoter trading as www.panacheparties.co.uk
1.12 A “person” includes any person, firm, company, corporation, any association, trust or partnership (whether or not having separate legal personality) or two or more of the forgoing;
1.13 For the avoidance of doubt, any rights reserved by Panache Parties may be exercised by Panache Parties  in its absolute discretion unless otherwise specified;
1.14 Headings to clauses are inserted for guidance only and shall not affect the meaning or interpretation of any part of the Terms;
1.15 In these Terms, words denoting the singular include the plural and vice versa; words importing the masculine shall include the feminine and neuter and vice versa; and
1.16 References in these Terms to clauses are references to the clauses of this Agreement shall have effect as if set out herein.


2.1 The Site is owned and operated by Panache parties
2.2 The Site provides online box office and social networking services.


3.1 By visiting or using the Site, the User agrees to be bound by the Terms.
3.2 Panache Parties reserves the right to change the Terms at any time and in any manner it deems fit without notice to the User.Panache Parties  will post any changes to the Terms on the Site. It may also, at its sole discretion, notify registered Users of any such changes via email.
3.3 Changes to the Terms will be effective from the moment the modified Terms are posted on the Site. All persons who continue to visit or use the Site once the modified Terms have been posted will be deemed to have notice of the changes.
3.4 The User will be deemed to have unconditionally accepted the modified Terms if the User continues visiting or using the Site after the modified Terms have been posted. Therefore the User must stop visiting or using the Site if the User refuses to accept the modified Terms.
3.5 Panache Parties reserves the right to, at its absolute discretion, refuse service to any User at any time and for any reason including, but not limited to, any breach of the Terms. Panache Parties reserves the right to terminate a User’s access to the site, cancel any Ticket orders, terminate any services used by the User, delete any profiles and/or take any other appropriate legal and/or technical action against that User.


4.1 The Site is intended for non-commercial, personal use. The User must not visit or use the Site for any other purpose except for those stated in the Terms.
4.2 Unless otherwise specified, all content and software found on the Site is the property of Panache Parties  and/or any other person so designated by Panache Parties.
4.3 Any information or content given to the User by Panache Parties is done by way of a non-exclusive licence to be used for personal use only and for not other purpose.
4.4 The User is not authorised to access or retain any of the contents of the Site for any reason whatsoever save for personal use. The User shall not use any content on the Site for any purpose other than for the purposes of reviewing Events and any information related to Events, and where applicable, purchasing Tickets or other merchandise for personal use, unless otherwise specifically authorised by Panache Parties  to do so.
4.5 The Site is intended for use by persons who are ordinarily resident in the United Kingdom. In using the Site, all Users agree to abide by the laws of England and Wales including but not limited to laws regarding online conduct and acceptable content. Any User not resident in the United Kingdom must comply with this clause 4.5 as well as the laws of the country where they are resident. Further any such User agrees that Panache Parties reserves the right to refuse orders from outside the United Kingdom. Where such orders are accepted, Panache Parties reserves the right to place any restrictions it deems fit on such orders. If the Tickets under such an order are required to be delivered by post, the Tickets may be subject to import duties and taxes which are levied when they reach the specified destination. The User will be responsible for payment of any such import duties and taxes and the User must comply with all applicable laws and regulations of the country for which the Tickets are destined. Panache Parties will not be liable for any breach by the User of any such laws.
4.6 The User must not use the Site for any illegal, unlawful or otherwise unauthorised purpose including but not limited to encouraging others to engage in illegal or unlawful activities.
4.7 Panache Parties reserves the right to remove any information or content from the Site which it determines violates these Terms without notice to the User. Such information or content includes but is not limited to any information or content which it determines to be defamatory, fraudulent, libellous, obscene, threatening, unlawful, or otherwise objectionable, or infringes or violates another person’s intellectual property or other proprietary rights.
4.8 The User must not use the Site to:
4.8.1 Abuse, harm, offend, threaten or violate the rights of any person or entity.
4.8.2 Publish, distribute and/ or disseminate any harmful, obscene, indecent, unlawful, libellous, profane, defamatory, infringing, inappropriate, hateful, or racially, ethnically or otherwise objectionable material or information.
4.8.3 Submit information belonging to a third party without that third party’s prior express consent.
4.8.4 Disseminate any unsolicited or unauthorized information or engage in any other form of such solicitation save as authorised by Panache Parties in writing.
4.8.5 Disseminate any information which infringes the intellectual or proprietary right of any other person.
4.8.6 Attempt to modify, change, or reverse engineer any portion of the Site, or transmit any materials that contain software viruses in any form or programs that are designed to limit or destroy the functionality of any computer hardware or software.
4.8.7 Create a false or misleading identity for the purpose of misleading others as to the User’s identity or the origin of a message or otherwise collect information about other Users.


5.1 The User may use the services provided on the Site from time to time in accordance with the Terms.


5.2.1 The User may purchase Tickets to attend Events listed on the Site.
5.2.2 In order to purchase Tickets, the User must be: capable of entering into legally binding contracts.
5.2.3 In addition to clause 5.2.2 above, the User must also complete the registration process on the Site. The Privacy Policy sets out information on how information supplied in this process is used.
5.2.4 The User shall be responsible for providing registration information which is true, accurate and complete. The User shall also be responsible for ensuring that this information remains true, accurate and complete at all times.
5.2.5 As part of the registration process, the User will be required to select a password and username. The User shall be responsible for keeping this password safe and secure and for all activities which occur under the chosen username.
5.2.6 Panache Parties  reserves the right to refuse any registration which in any manner breaches the Terms.
5.2.7 In purchasing a Ticket to the Event, the User agrees to and accepts that: Panache Parties  is selling the Ticket as the Event Promoter. Any contract arising out of the sale of a Ticket shall be between the Event Promoter and the User. The User also agrees to and accepts that all Tickets may also be subject to further restrictions imposed by the Event Promoter. It shall be the User’s responsibility to be aware of and comply with any such restrictions. When a User places an order to purchase Tickets, that order shall be treated as an offer being made by that User to Panache Parties to purchase the Tickets. Once an order has been placed, the User will receive an e-mail from Panache Parties acknowledging receipt of the order. Panache Parties reserves the right to either accept or reject the offer. Any such offer is also subject to acceptance where appropriate by the relevant Event Promoter. Panache Parties, in its absolute discretion, may cancel, delay or reject any order which: contains insufficient information needed to process the order; contains information which cannot be verified by Panache Parties; or is being used to perpetuate a fraud or any other unlawful activity. An order by a User will be deemed as accepted when Panache Parties sends the User an email confirming acceptance and/or when the Tickets are sent to the User via email. Tickets may only be purchased for personal use. The User may not purchase Tickets as part of any form of business or commercial activity and in particular, Tickets may not be resold or offered for resale by anyone whether at a premium or for any other trade purposes. Failure to comply with this clause will be treated as a breach of the Terms. Panache Parties reserves the right to cancel or seize any tickets used in any manner contrary to these Terms. Furthermore Panache Parties  will not be liable for any losses whatsoever which arise as a result of a breach of this clause. In purchasing Tickets to an Event, the User and any person who uses the Ticket(s) agrees and consents to being photographed and/or filmed at the Event.
5.2.8 The User shall also be responsible for: Ensuring that all Ticket details are correct both at the time when the order is placed and when the Tickets are delivered; Any loss, theft or damage once the Tickets have been dispatched; Determining whether an Event has been cancelled and any rescheduled dates have been set. If an Event is cancelled the User may be offered Tickets for a rescheduled date. YPL shall use reasonable endeavours to inform the User of any cancellation once it receives notification of the same from the Event Promoter; Arriving at the event on time. Panache Parties does not guarantee the User entry to the Event; Complying with all relevant statutes and venue regulations including age restrictions and safety announcements whilst attending an Event. The venue and/or Event Promoter reserves the right to refuse admission or re-admission. In the event this occurs, the User will not be entitled to a refund; Ordering Tickets in plenty of time to allow for delivery; Ensuring that any email addresses provided to Panache Parties can receive emails from the Panache Parties domain. Panache Parties shall not be responsible for undelivered Tickets. It is the User’s responsibility to ensure that emails from Panache Parties are not blocked by the User’s Internet Service Provider.
5.2.9 Where so specified, Tickets may be sent to the User in hard copy form via post. Where this is the case, Panache Parties will endeavour to post Tickets with plenty of time for their arrival prior to the Event. However it is the User’s responsibility to order Tickets in plenty of time to allow for delivery. Otherwise all Tickets shall be delivered electronically by email once Panache Parties has completed the Order.
5.2.10 Without prejudice to the forgoing, YPL reserves the right to make the Tickets available for collection at the venue immediately prior to the Event. Where this is done, YPL shall endeavour to notify the User of the same.
5.2.11 Panache Parties reserves the right to restrict the number of Tickets sold for an Event to any maximum number it deems fit using any of the following criteria but not limited to the same: per person, per credit card or per household. Panache Parties reserves the right to cancel tickets purchased in excess of this number without prior notice to User.
5.2.12 All Tickets may be printed from the order page as soon as the order is complete.
5.2.13 In order to redeem Tickets, the User must attend the Event and provide the Event Promoter with the following: A copy of the e-ticket, showing the unique booking reference; where Tickets have been sent in accordance with clause 5.2.9, a copy of the Ticket and where clause 5.2.10 applies, a print-out of the order form; and The credit/debit card which was used to purchase the Tickets.
5.2.14 Failure to provide the information required in clause 5.2.13 above will invalidate the Ticket.


5.3.1 The price of any tickets will be as quoted on the Site from time to time.
5.3.2 These prices include VAT but exclude delivery costs, which may be added to the total amount due.
5.3.3 Panache Parties shall charge and the user shall pay a Booking Fee for each Ticket sold in addition to the price of the Ticket.
5.3.4 Panache Parties reserves the right to change prices at any time and shall notify the User of any such change.Panache Parties  also reserves the right to charge other fees in relation to box office services. Panache Parties shall notify the User of any such charges before payment is taken.
5.3.5 Panache Parties reserves the right to cancel Tickets. Where appropriate, a refund may be provided.


5.4.1 Tickets cannot be exchanged or refunded after purchase unless the Event is cancelled.
5.4.2 If an Event is cancelled, the affected User will be offered Tickets to any rescheduled Event (subject to availability) up to the face value of the Tickets (where the price for the rescheduled Event is higher than the Ticket price) or, if the User is unable to attend the rescheduled Event or the Event is not rescheduled a refund of the face value of the Ticket shall be given to the User.
5.4.3 The Event Promoter reserves the right to alter or vary the Event and the User shall not be entitled to any refund or exchange of the Tickets except in the circumstances outlined in this clause.
5.4.4 Requests for refunds as a result of a rescheduled event covered by this clause 5.4 should be made in writing to info@panacheparties.co.uk, no later than 12 hours before the start of the rescheduled event.


5.5.1 The social networking service provided by Panache Parties on the Site shall consist of but shall not be limited to providing registered Users with the opportunity to: Review and comment on past, present and upcoming Events. View photographs of past Events. Share information concerning past, present and future Events including but not limited to photographs, audio and video files.
5.5.2 The User shall be solely responsible for any information it submits to be posted on the Site andPanache Parties  reserves the right to remove any information posted by Users which, in its absolute discretion, constitutes a breach of the Terms.
5.5.3 Panache Parties does not claim any proprietary rights whatsoever in any information whatsoever posted on the Site by the User. However the User warrants it possesses all proprietary rights or consents needed to use this information in this manner and further holds harmless and promises to indemnifyPanache Parties  against any action howsoever arising in relation to information posted by that User.
5.5.4 The User also grants Panache Parties all consents necessary to modify any information posted on the Site in order to ensure that the quality of the Site is maintained including any future promotions.


6.1 Where Tickets are sent by post, those Tickets shall be at the User’s risk from the time of dispatch from Panache Parties.
6.2 Otherwise, Tickets shall be at the User’s risk from the time the order is completed.
6.3 Ownership of tickets will only pass to the User when Panache Parties receives full payment of all sums due in respect of the tickets, including delivery charges where applicable.
6.4 Posted Tickets may be sent by standard 1st class, or Recorded First Class. The user is aware and accepts that these delivery methods are not insured against loss or non-delivery. If the User so requests, Panache Parties may, at the User’s cost, arrange for Tickets to be sent by Special Delivery. If a ticket is non-replaceable and the User needs to claim for non-delivery or loss, the User may contact Royal Mail customer services.


7.1 Liability for any losses suffered as a result of breach of contract on the part of Panache Parties is limited to the purchase price of the Ticket in question.
7.2 Clause 7.1 above shall not apply in respect of:
7.2.1 death or personal injury caused by Panache Parties negligence;
7.2.2 section 2(3) of the Consumer Protection Act 1987;
7.2.3 fraud or fraudulent misrepresentation; or
7.2.4 any matter for which it would be illegal to exclude, or attempt to exclude liability.
7.3 Panache Parties shall not be liable for any losses where an event is cancelled by the Event Promoter or any other third party.


8.1 The User accepts that communication with Panache Parties will be predominately electronic and that Panache Parties  will contact the User by e-mail or provide information by posting notices on the Site. The User hereby agrees that all information communicated by Panache Parties  to the User, including but not limited to contracts, shall comply with any legal requirement that such communications be in writing. For the avoidance of doubt the forgoing shall apply in respect of any laws require that some of the information Panache Parties sends to the User should be in writing.
8.2 Any communication to be given to Panache Parties in connection with the matters contemplated by the Terms shall be given to Panache Parties  Without prejudice to the forgoing and for the avoidance of doubt,Panache Parties  does not accept electronic service of any legal documents. Any communication to be given to the User by Panache Parties  shall either be by way of the e-mail address or the postal address provided to the Site.
8.3 The User shall be deemed to have received and been properly served with the communication immediately once it is posted on the Site, 24 hours after an e-mail is sent, or three days after the letter has been posted. In proving the service of any notice, it will be sufficient to show, in the case of a letter, that delivery by hand was made or that the envelope containing the communication was properly addressed and posted in a pre-paid envelope and, in the case of an e-mail that said e-mail was sent to the specified e-mail address of the addressee.


9.1 The Terms represent the agreement between Panache Parties and the User and is binding on both parties and on their respective successors and assigns.
9.2 Panache Parties may at any time, without the consent of the User, assign or transfer the whole or any part of its rights under the Terms to any person.
9.3 The User may not assign any of its rights or transfer any of its obligations under the Terms or enter into any transaction which would result in any of these rights or obligations passing to another person without obtaining the prior written consent of Panache Parties.


10.1 Panache Parties will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under the Terms that is caused by events outside its reasonable control (Force Majeure Event).
10.2 A Force Majeure Event means Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of any government or authority, fire, explosion, flood, fog, power failure, national industrial disputes and any other circumstance whatsoever beyond the reasonable control of Panache Parties.
10.3 Performance by Panache Parties under any contract shall be suspended for the period that the Force Majeure Event exists, and Panache Parties will have an extension of time for performance for the duration of that period.


11.1 No delay or omission on the part of Panache Parties  in exercising any right or remedy under the Terms shall impair that right or remedy or operate as or be taken to be a waiver of it, nor shall any single partial or defective exercise by Panache Parties of any such right or remedy preclude any other or further exercise under the Terms of that or any other right or remedy.
11.2 Without prejudice to clause 11.1 above, a waiver by Panache Parties of any default shall not constitute a waiver of any subsequent default.
11.3 No waiver by Panache Parties of any of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to the Event Promoter in writing in accordance with clause 8 above.


12.1 Each of the provisions of the Terms is severable. If any of the provisions of the Terms are determined by any competent authority to be illegal, invalid, unlawful or unenforceable in any respect under the law of England and Wales, such provision will to that extent be severed from the remaining provisions and the legality, validity or enforceability in that jurisdiction of the remaining provisions of this Agreement as appropriate, shall not in any way be affected or impaired thereby.


13.1 These Terms represent the entire agreement between Panache Parties  and the User in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between Panache Parties and the User, whether oral or in writing.
13.2 Panache Parties and the User each acknowledge that, in entering into a contract, neither party has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between them prior to such Contract except as expressly stated in the Terms.
13.3 Panache Parties intends to rely upon these Terms in relation to the subject matter of any contract. While Panache Parties accepts responsibility for statements and representations made by its duly authorised agents, it is the User’s responsibility to ask for any variations from the Terms to be confirmed in writing.


14.1 Panache Parties disclaims the following in relation to the Site:
14.1.1 That it will be uninterrupted, error-free or secure;
14.1.2 That it will meet your requirements;
14.1.3 That all errors and/or defects will be corrected;
14.1.4 That it will always be available are free of viruses or other harmful components;
14.1.5 That any results you obtain from using or visiting the Site will be correct, accurate or otherwise reliable.
14.2 To the extent that is permissible by law, the User agrees that using or visiting the Site is entirely at the User’s risk and YPL cannot be held liable for any losses howsoever arising in connection with the use of the Site.
14.3 The Site and all information contained in it are delivered on an “As-Is” and “As-Available” basis.
14.4 Panache Parties disclaims all warranties whether express or implied and shall not be liable for any damages of any kind arising from use of the Site.
14.5 Panache Parties disclaims all liability for the acts or omissions of any third party related to their use of the Site including all Event Promoters, venues, performers or other third party referenced on the Site. The User may report misconduct of other Users to Panache Parties at info@panacheparties.co.uk
14.6 Panache Parties may at its sole discretion investigate any such complaint but shall not be obliged to do so.
14.7 The Site may contain links to other external websites.Panache Parties  does not give any undertaking that products or services purchased from those websites linked to the Site will be of satisfactory quality, and any such warranties are disclaimed absolutely. This does not affect the User’s statutory rights against any such websites.


15.1 The Terms shall be governed by English law and YPL and the User agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any disputes which may arise in relation to the Terms.
15.2 Contracts for the purchase of Tickets through the Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.